Err 15 is an overheat error code.
If this is shown and you cannot open the door you need to run a test cycle to clear the code and that will allow you to open the door.
Ive uploaded the instructions on running the test cycle so try that and that should open the door.
click here and follow the instructions
But as to the fault once its cleared retry it and fingers crossed it may have been a one off but if it does it again then its either a temperature sensor or control board fault.
Let me know how it goes.
cannot read your advice as communication rotated and we cannot rotate document on this computer.
Please send again.
Ok no problem iv rotated it and uploaded again for you.
Please rotate by 90degrees and send again, with copy to XXXXX@XXXXXX.XXX so that I can print it.
I did rotate it but because of the file I think its turning round when its uploaded. Ive tried a few times and its doing it every time.
This is the only format I have im afraid. If you cannot make it out then im afraid I will have to opt out as that's all the info I have in that format. Strange yes I know why its the wrong way round but that's all I have sorry.
If you cannot do it by the info let me know and I will opt out of the question and open it up to the other experts.
please try to send us details that will be readable and helpful
Im afraid like I said that's all I have. I cannot send any other details over to you.
I will opt out and if another expert has anything else they will jump in.
Stil not working - please send an email in plain text to XXXXX@XXXXXX.XXX
with detialed instructions
I don't have the detail in the format you need.
I have opted out so its a case of waiting to see if another expert has the details. Please don't reply to this as it locks the question to me so the other experts wont see it.
do not have these.
Thank you for trying to help us , but actually since we could not read what was sent we had no help.