Hi, Welcome to Just answer
Please tell me its complete model number
the model number is WD14H420GB
Thank You and how old is it ?
just over two years
please unplug it for around 4 minutes
then check after 4-5 minutes if you are able to open the door
let me know how it goes
Did that work ?
I left it for a good while, but no the door did not release, and I replugged it to see if thered were any change, but no, the door is still locked...Before I started this chat when trying short cycles, there was a click which sounded like the lock release, but this does not allow the door to open
press and hold the start button for around 20 seconds
this should reset the control and open the door...if it wont then you will have to unplug it and manually open it from under the unit
nope ! and I tried the empty cycle again, and again a click like a lock release, and a cursor showing an open door on the panel, but still locked
the problem is with the door lock assembly and you will have to replace it...
are you willing to repair this yourself ?