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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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siemens washer dryer iq 500 the cycle has finished but the

Customer Question

siemens washer dryer iq 500

the cycle has finished but the door does not open
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, Welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

JACUSTOMER-6p1mwq0a- :

the model number is WD14H420GB

KevinWhiteJA :

Thank You and how old is it ?

JACUSTOMER-6p1mwq0a- :

just over two years

KevinWhiteJA :

please unplug it for around 4 minutes

KevinWhiteJA :

then check after 4-5 minutes if you are able to open the door

KevinWhiteJA :

let me know how it goes

KevinWhiteJA :

Did that work ?

JACUSTOMER-6p1mwq0a- :

I left it for a good while, but no the door did not release, and I replugged it to see if thered were any change, but no, the door is still locked...Before I started this chat when trying short cycles, there was a click which sounded like the lock release, but this does not allow the door to open

KevinWhiteJA :

press and hold the start button for around 20 seconds

KevinWhiteJA :

this should reset the control and open the door...if it wont then you will have to unplug it and manually open it from under the unit

JACUSTOMER-6p1mwq0a- :

nope ! and I tried the empty cycle again, and again a click like a lock release, and a cursor showing an open door on the panel, but still locked

KevinWhiteJA :

the problem is with the door lock assembly and you will have to replace it...

KevinWhiteJA :

are you willing to repair this yourself ?