Hi, welcome to Just answer
Please tell me its complete model number
How old is the unit ?
the model number starts with E-nr
ok...so basically it fills with water then just sits and won't start the cycle...if you try to skip or stop the cycle it will just drain the water...is that right ?
Have you already tried to clean the drain pump assembly ?
can you please do that
anyways, the water drains fine ?
do you see any error code displayed?
any error code displayed ?
ok, I still don't have the model number so that was the reason was asking...
which selected cycle button is flashing...does it have heavy wash...normal wash...rapid wash....soak wash ?
ok and does any of these flash ?
ok...basically you have to pull it out and then clean the drain pump assembly to make sure there is no water...after this is done just take the rear panel out and make sure everything is dried in there...there is a flood protection system that activates which then sends signal to the control that it is either not filling or not draining so it stops....if the problem returns after this is done...then you will have to check the wiring from the control to the drain pump unit..if all is good and still it wont advance to next cycle then you will have to replace the control
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