Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me the complete model number of the unit
How old is the unit ?
the cxomplete model number is Bosch - Exxcel SMS53E19GB/25
the unit was bought in 2002
E25 is a drain error
which means that the water did not drain completely
as you have already tried to clean the drain pump assembly
you will have to remove the outer door panel...then the top and both side panels and then the bottom plastic cover below the door.....the drain pump is located there....you can reach there and then twist the pump off so that you can check if anything is jammed up in there.
thanks is it more likely to be muck rather than pump failure
if you have cleaned everything including the drain hose...and the error still appears then it is the pump that will need replacement....I don't think it is anything else
ok thanks I wiilll swet to work
great....a new pump will cost around £30
You can get back to me if you need any assistance and I will help with no additional charges......Is there anything else I can assist you with today ?