How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

error number e25

Customer Question

error number e25
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me the complete model number of the unit

KevinWhiteJA :

How old is the unit ?

JACUSTOMER-a2zo1ae4- :

the cxomplete model number is Bosch - Exxcel SMS53E19GB/25

JACUSTOMER-a2zo1ae4- :

the unit was bought in 2002

KevinWhiteJA :

ok thanks

KevinWhiteJA :

E25 is a drain error

KevinWhiteJA :

which means that the water did not drain completely

KevinWhiteJA :

as you have already tried to clean the drain pump assembly

KevinWhiteJA :

you will have to remove the outer door panel...then the top and both side panels and then the bottom plastic cover below the door.....the drain pump is located there....you can reach there and then twist the pump off so that you can check if anything is jammed up in there.

JACUSTOMER-a2zo1ae4- :

thanks is it more likely to be muck rather than pump failure

KevinWhiteJA :

if you have cleaned everything including the drain hose...and the error still appears then it is the pump that will need replacement....I don't think it is anything else

JACUSTOMER-a2zo1ae4- :

ok thanks I wiilll swet to work

KevinWhiteJA :

great....a new pump will cost around £30

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges......Is there anything else I can assist you with today ?