Hi, welcome to Just answer
How old is this unit ?
How long was it left unplugged ?
ok...it seems the unit is still under warranty...what you have to do is...unplug the unit and then check the rear of the unit for any frost build up....If you have frost build up, it means there is a problem with the defrost system and the unit will not work....you can leave it unplugged for at least 24 hrs and check if this works
you can unplug it for a while and then remove the rear to check for frost build up
You can unplug the unit and then take it out...check the back from the outside, not inside and let me know if any frost build up is there
when was it last checked for any frost build up and how was it checked ?
The freezer is fine but the fridge is not working so it can be due to frost build up...please check and let me know
at the back
on the grill
Yes please turn it back on
so there is no frost build up at the back of the unit ?
the door is closing fine ?
do you hear the fan running?
ok and you also hear the compressor running...just checking, I don't think it will go bad so early
humming noise coming from the bottom of the unit where the compressor is or from the freezer section ?
Honestly I will check few things, the defrost thermostat & defrost heater should be checked...if that is fine then you will have to check the evaporation fan motor...if that is bad then also you hear a humming sound.....loud humming could also occur when the fridge door is open for an extended amount of time, as ice will build up on the evaporation coil...anyways I don't think compressor will go out in just 14 months but you can check that as well
are you willing to repair this yourself ?
ok but some parts like evaporator fan and compressor usually come with 3 years of warranty
You can always get back to me if you need any assistance and I will help with no additional charges.
Is there anything else I can assist you with today ?
You can contact Haier at 0845 025 3025 or you can contact local repair center
it will be better to contact Haier
Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks :)