How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

I have an out of warranty ESAM 6700 which isnt working ---

Customer Question

I have an out of warranty ESAM 6700 which isn't working --- switches on OK and display lights up but never gets past the "heating up" information on screen --- has the heating element blown ?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hello,
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is the heating unit?
Thank you
Customer: replied 3 years ago.

No problem -- I'm a GP so I know what nasty feedback is like !!

Customer: replied 3 years ago.

The unit is almot 4 years old I think

Expert:  Michael replied 3 years ago.
Hi Colin lol, what do you mean?
Was that meant for another tech ?
Thanks
Mike
Customer: replied 3 years ago.

Whoops --- just responded to the bottom strapline of your message first

Expert:  Michael replied 3 years ago.
LOL!