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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 898
Experience:  Worked on appliances for more than 15 years
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Gas nop will not turn on middle ring

Customer Question

Gas nop will not turn on middle ring
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me the complete model number of the unit

JACUSTOMER-h35cxjdx- : Or90ldbgx1
JACUSTOMER-h35cxjdx- : Sorry it's an or 90 double oven
KevinWhiteJA :

ok thanks

KevinWhiteJA :

and which gas knob is not working....can you please explain

JACUSTOMER-h35cxjdx- : The central triple ring wok burner control knop will not turn to the right
KevinWhiteJA :

Yes that is what I thought :) thanks for the information

JACUSTOMER-h35cxjdx- : Left sorry
KevinWhiteJA :

the other two are working fine ?

JACUSTOMER-h35cxjdx- : Yes all the others turn fine no problem
KevinWhiteJA :

ok and do you hear any clicking sound when you try to turn it ?

JACUSTOMER-h35cxjdx- : Yes
KevinWhiteJA :

ok the problem is either with the spark electrode or the igniter itself that is bad and needs replacement....you will have to unplug the unit and then remove the top of the unit...to gain access to these two parts...after this is done check the spark electrode, if that is not worn out then replace the igniter...If there is a clicking sound when the burner knob is turned on, but the burner being turned on doesn't light, the burner spark problem might be caused by a bad spark electrode....from what you have described it seems the issue is with the igniter as the knob is not even turning

KevinWhiteJA :

you can also try to take the knob out and first clean everything before try to to replace any part

JACUSTOMER-h35cxjdx- : Ok we have only used the wok burner twice since we had it so would it be the spark burner
KevinWhiteJA :

Yes still I would suggest that you should try to clean the spark electrode first before replacing anything

KevinWhiteJA :

you can use a long thin piece to clear out the electrode and also try to clean the burners

KevinWhiteJA :

still there ?

JACUSTOMER-h35cxjdx- : Ok
KevinWhiteJA :

Is there anything else I can assist you with today ?

JACUSTOMER-h35cxjdx- : Have taken lid off
JACUSTOMER-h35cxjdx- : Hi have done that now has made no difference the are both spotless compared to the others but the knop just will not turn
JACUSTOMER-h35cxjdx- : Have done that made no difference knop just will not turn
KevinWhiteJA :

Unless the knob is just physically jammed up some how, and the spark electrode, and burner gas valve is clean then the igniter should be checked and the part that is bad should be replaced

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