Hi, welcome to Just answer
How old is this washer ?
its about 3/4 years old
OK...have you tried to clean the drain pump filter assembly located inside the bottom front of the unit ?
no. it is in a rental property. i will have to get the tenants to do the testing.
oh ok....just tell them to clean the drain pump filter assembly located at the bottom front of the unit...after it is done & the water drains fine and if the problem is still there...then check if the door is closing properly...if yes then check the wiring harness from the control to other parts...if everything else seems fine then the last thing will be the control
what do you mean by the 'control'
Check this Image
this is the timer control for the washer
where do i find it in the machine?
it is located inside the fascia however, I don't think the problem is with the control....the issue usually gets solved after the drain pump is cleaned...just tell them to run a spin cycle after they have cleaned the drain pump...and check if that is working fine
ok so you think the drain pump problem is stopping the drum and any of the cycles from working?
if the water is still sitting in there then yes it won't work
how do i save this text and can i come back to the website later and rate your suggestions when they have been tried?
You can always get back to me here if you need any assistance and I will help with no additional charges.
ok thats great. Do i need to use my reference number to get back to you once logged in?
Yes or I believe you will receive an email after you end this session and accept it
Is there anything else I can assist you with today ?
no thats it thanks. will be back to rate your service once we have tried your suggestions. Thanks.
OK no problem...Thanks
Hi. Sorry for the long delay in getting back to you but I've been waiting for more information as to exactly what the problems are with the washing machine before getting back in touch. This is the email I have just received from the tenants. "I have tried it myself without putting anything inside and it worked for a full program, which made me a bit angry thinking that my flatmates were doing something wrong and I have bothered you for nothing. But I have tried afterwards with the small simple kitchen towels, it took water but stopped a bit after that and didn't want to react at anything but spinning. I let it rest, tried again the next day when it didn't even take water. There is nothing wrong with the water supply, but there is obviously something wrong with the washing machine and my flatmates were not wrong telling me a different thing every day. I have tried everything possible and it is not working."
Can I have some more advice to take back to the tenants. Thanks.
I have cleaned the drain pump at the bottom and replaced the hose to the motor.
After cleaning out the hose I put the machine on a short spin as you originally recommended. Water does come into the drum and it also drains out now but at no time does the drum spin and there is also lots of noise from the machine as it goes through the cycle. Doesn't sound healthy inside.
Difficult to say as I didn't want to get too close. Had the lid off and there was no obvious damage/ware to the drum or pump.
I had a look at the belt at the back of the drum and it looked good. No tears or bits hanging off. Can you recommend somewhere to buy the bearing kit online and is it a DIY job or best to get someone in? Thanks.