Hi, welcome to Just answer
Please tell me its complete model number
on the top left corner it has...900030882....it is a black 5 ring (all round with large in the middle) circa 5 years old
Is there a number starting with E-nr ?
no...i think it might be the model EH975SK11E
OK, thanks...Try and press and hold the padlock symbol for several seconds and see if this takes the lock off
on this model there is no padlock symbol....there is a hand cleaning system which i think also locks it...but no this doesn't stop the 2 "-" flashing
Press and hold the main switch for around 10 seconds and let me know if this turns off the lock
no ...still locked and flashing
OK..please tell me its complete model number...it should be EH975SK11E/01 or EH975SK11E/03 or something similar after /
sorry i can't find the manuals or order invoice as they were put into a new house...it is 5 years old....do you want me to send you a picture?
ok no problem...please follow this procedure
Unplug it from the mains and after 2-3 minutes plug it back again then switch on the hob using the main switch...after this turn the hotplates to heat setting 2 and then switch them off individually working from right to left...then press and hold the main switch for around 10 seconds until a signal sounds...the lock should turn off
no...as soon as you switch the power back on the two"-" come on flashing and everything is locked
and nothing happens if you hold the on/off switch
do you hear a beep sound as well with the "-" flashing ?
no just the flashing
The problem seems to be with its control usually this part is covered under 3 to 5 years of warranty...you can either get this checked by Siemens or by a local repair center...how good are your DIY skills ? are you willing to carry out this repair yourself ?
no to my diy skills...could you put me in touch with a local repair person/siemens.... as quite urgent....i live near Uckfield (East Sussex ...postcode TN22)
If it needs new electronics then the most cost effective repair would be to get a quote from www.repaircare.co.uk ....Their price includes all parts and labour....you can also call Siemens at 0844 892 8999 to book a repair
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?