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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9132
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have ZANUSSI model ZX97/5SI, suddenly no cooling. I checked

Customer Question

I have ZANUSSI model ZX97/5SI, suddenly no cooling. I checked Power circuit and found no power to compressor.
I am electronic engineer so I do know a little bit of white good products electric knowledge.
Please advise me on this matter.
Thank you.
Nicky
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.

Hi I am Tech Michael,
Lets see, How old is your fridge?
Please explain how the controls are set and if you have digital display on your model?

Thank you
Tech Michael
Customer: replied 2 years ago.

my fridge-freezer is 9 years old, and the unit is not digital display.


the controls are dial with numbers, I set fridge at No.6, and freezer at No.4.


Thanks

Expert:  Michael replied 2 years ago.

Thank you for that information.
Does the fan in the freezer run?
Light working?
When you turn the thermostat from off to full on does it make a click?
Thank you
Tech Michael
Customer: replied 2 years ago.

No, the fan in the freezer not run, the light in the fridge is on. there is no light in the freezer.


I could not hear clicking noise when I thermostat from off to full on.


thanks.

Expert:  Michael replied 2 years ago.
Thanks Nicky,
please check around the control box in the fridge, you are looking for a small 1/4 inch hole, it may have a plastic cap over it.
Please look good.
Let me know if you can see that?
Thank you
Tech Michael
Customer: replied 2 years ago.

Many thanks your reply Michael,


unfortunately, I have to go out , would it be possible to come back to you


by Email, if so please give me email address.


Many thanks.


 


Nicky.


 


 

Expert:  Michael replied 2 years ago.

Hi Nicky,'
I will be here and this is really the only way to get up with me, but Since this may take some time, if you will rate me in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you Nicky;-)
Tech Michael

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