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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Bosch Exxcel washing machine and the prgramme selection

Customer Question

I have a Bosch Exxcel washing machine and the prgramme selection buttons appear to be permanently on - i.e. evemn the 35 minute cycle takes twice as long. Any ideas how I can "un-stick" the buttons?
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
Once I know this I'll see if I can help.

Can you explain more on the problem please?
If the buttons are stuck, how are you able to select programs etc?

Put the machine on it's hottest wash.
During the wash, feel the door glass, is the water heating?

Thanks
Customer: replied 3 years ago.


Where would I find the E-Nr?


 


The machine is working - I can select the cycle required by turning the dial - it is the optional "extras" buttons (e.g. pre wash) I can't seem to turn off.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
The E-Nr number is on a label in the door recess.

Once I have that, I'll see if I have the service information for your appliance.

Thanks
Customer: replied 3 years ago.


I am not currently at home, so will send this through when I am.

Expert:  Techdesk replied 3 years ago.
Hiya,
No problem.

Thanks

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