How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15344
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Hi Yesterday we defrosted the freezer of our combined fridge/freezer.

Resolved Question:

Hi
Yesterday we defrosted the freezer of our combined fridge/freezer. Coincidentally, the light in the fridge compartment failed at the same time (it was fading when the defrost was started). We did not switch off the unit at the socket, but turned the dial off.
The unit has now stopped completely. I have replaced the bulb this evening but still nothing.
The whole unit is integrated so difficult to take out.
Hope you can help!
Thanks
Aideen
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel T. replied 3 years ago.

Hi

 

Can you post the model number please.

Its usually on a sticker inside the fridge behind the salad box.

 

Regards

Customer: replied 3 years ago.

Hi


Sorry for the delay - no light in the fridge so couldn't see too well!


 


The model is ZI 720/9K


 


Hope that helps.


Aideen

Expert:  Daniel T. replied 3 years ago.

Hi

 

Ok when you turn it on can you hear the compressor running at all?

 

Also if you remove the shelfs inside the top half of the fridge and press on the back wall does any part of it feel spongy like you can press it in?

 

Regards

Customer: replied 3 years ago.

No - there's no sound at all.


The back does not feel spongy.


 


Thanks

Expert:  Daniel T. replied 3 years ago.

Hi

 

Ok if its not running then its either going to be the thermostat or compressor at fault here.

 

What you need to do if checking this out yourself is remove the light unit inside the fridge and you will see the thermostat in there.

Remove this and you will need a multimeter.

Check the thermostat is turned on and test between tags 3 and 4 and see if you have continuity.

 

If there isn't then the thermostat is fauty and will need to be replaced which you will be able to do from inside there.

 

But if there is continuity then the thermostat is fine and the compressor will be the fault. Now this isn't a diy fix as it will need to be regassed once fitted so a fridge engineer will need to do all this as they will have the equipment.

 

But check the thermostat first as this isn't that bad of a job.

 

If you need anymore info just get back to me.

 

Regards

Customer: replied 3 years ago.

Thanks - we'll try the thermostat and hope that's it.


you'll get the full smiley face if it's that!!

Expert:  Daniel T. replied 3 years ago.

Hi

 

No worries fingers crossed its just that.

 

Regards

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15344
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions