How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andrew Smith Your Own Question
Andrew Smith
Andrew Smith, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3629
Experience:  Gas cooker specialist
46681511
Type Your Appliance Question Here...
Andrew Smith is online now

I had a new boiler installed recently (a valliant eco tec plus)

Resolved Question:

I had a new boiler installed recently (a valliant eco tec plus) i work away and when i came home the gas had cut out so the boiler was off. When i got it restarted the heating came on no problem but there is nothing coming out the hot water tap
Submitted: 3 years ago.
Category: Appliance
Expert:  Andrew Smith replied 3 years ago.

XXXXX XXXXX :

Has the water supply to the boiler been turned off underneath?

Customer:

no, the pressure was down, so i topped it up. The central heating functions correctly aswell

XXXXX XXXXX :

When you turn the water off after filling it sounds like you have shut off the supply?

XXXXX XXXXX :

Is it a 3 way tap to fill the boiler?

Customer:

No its a 2 way valve, clearly marked open and close. There is 2 valves one comes directly from the water mains, this is permanently open and one going to a seperate line, which i use to pressure the boiler.

XXXXX XXXXX :

Ok, strange, the valve on the 15mm supply is the one that shuts off the cold feed to the boiler and therefore shuts off the hot water out to the taps.

XXXXX XXXXX :

Can you try turning on the hot tap and then giving the valve a wiggle in either direction and see if you get the water flowing again

Customer:

Its in the position marked up closed, but i now have water flowing out my taps ? The water is warm aswell, Thanks very much, i feel stupid

Andrew Smith and other Appliance Specialists are ready to help you

Related Appliance Questions