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Ask Techdesk Your Own Question
Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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The drum of my new washer-dryer .has started to make a rubbing

Customer Question

The drum of my new washer-dryer .has started to make a rubbing sound when rotated. Has something shifted?
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Open the door and rotate the drum.
Is it rubbing on the door seal or is the noise from further back?

Thanks
Customer: replied 3 years ago.

Noise comes from further back

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Is it a squeak, rubber being rubbed sound?

Or, something different?

Thanks
Customer: replied 3 years ago.

More like a mechanical whirring

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Sorry for all the questions.
Does it sound as though there is something between the tub and drum?

Is it a clicking sound?

Thanks
Customer: replied 3 years ago.

More like a click - like riffling a pack of cards but softer

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

It really sounds like something has got in between the tub and drum, causing the noise.

It's rather difficult as the machine is new and you don't want to invalidate your warranty, however, you also don't want to be charged for it if it's down to something that shouldn't have been in the machine.

Would you be able to take parts off of the machine to try and resolve the problem?

Thanks
Customer: replied 3 years ago.

Yes

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Unplug the appliance.
Take the panel on the rear off.
Look in and you'll see the bottom of the tub.
On the bottom rear is the heater element.
Disconnect the wiring to it.
Slacken the nut and lever the heater out, causing no damage.

Once it's out, use a torch and see if you can find the cause of the noise.

You could also take the large hose off the bottom of the tub to see if there's anything stuck there.

Check it out, let me know what you find.
Thanks
Customer: replied 3 years ago.

the noise is coming from the motor only.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, if you've narrowed it down to the motor only, you need to get Hotpoint in.
It's not something you can repair, it's not something you've done and if it's faulty, it's covered by warranty.

Thanks
Customer: replied 3 years ago.

Thanks for your help. Will do.

Expert:  Techdesk replied 3 years ago.
Hiya,
You're very welcome.

Good luck with the repair.

Thanks