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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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hi i have a hotpoint ice diamond freezer no rza v21p we switched

Customer Question

hi i have a hotpoint ice diamond freezer no rza v21p we switched the freezer off to defrost and when we switched back on the high temperture light came on but freezer isnt running tried fast freeze but nothing hapens can you help danny
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
At the bottom rear of the appliance is the compressor, a black pot shaped item.

Is it running?
If it is, is it very hot?

Thanks
Customer: replied 3 years ago.

hi the freezer hasnt been running for awhile since we defrosted it and the pot is cold and as i said its not running danny

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, I need to ask the questions to narrow the fault down.
You initially posted the freezer wasn't running.
This could mean it's not cooling but the compressor could still be running.

Unplug the appliance
You need to gain access to the thermostat in the facia.
Take the facia panel off, it could be a clip on panel (2 screws underneath) or you need to "pop" the plastic part out of the facia to get to the screws.

Once you get to the thermostat, look at the connections, there are markings to indicate the connections.
Let me know the markings and the colour of wire attached.

Thanks
Customer: replied 3 years ago.

hi im sorry to say my freezer is in my static caravan and im at home now because icant get awireless signal up at the static so iwould have to go back tomorow to check once ive identified the coulors of wires what else can i do im qiute adept at sorting things out if iknow what im looking for danny

Expert:  Techdesk replied 3 years ago.
Hiya,
There's loads of variations on their machines.

However, if it's marked 3, 4 and 6, link 4 and 6 together temporarily.
Apply power and see if the compressor runs.
If it does, you need a new thermostat.

If it only has 4 and 6, link them together, same as before.

Thanks