How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

My Electrolux EWG14440 W will not do anything, it finished

Resolved Question:

My Electrolux EWG14440 W will not do anything, it finished a wool cycle yet there ears still water in the drum and it hadn't spun or drained. There was no error codes. I have drained the drum via the filter an removed the washing but still no programs will work. What can you suggest?
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Turn the machine on.
Close the door.
Press and hold together the start button and the button to the left of it.

You should see a code.
Let me know the code.

Thanks
Customer: replied 2 years ago.
E51
Expert:  Techdesk replied 2 years ago.
Hiya,
Your machine is reporting a failure in the triac that controls the motor.

The triac is part of the main control board.

This can be, at worst, a new motor and control board required, or, one of them.

Turn the dial to off.
Press and hold the 2 buttons.
While holding, turn the dial 1 click clockwise.
The lights flash, release the buttons and the lights scroll.

Now turn the dial a further 7 clicks clockwise.
See if the motor runs, or if it comes up with E51.

Turn to off, any program and back to off.

Thanks
Customer: replied 2 years ago.
Ive done all of that and it has still come back with the error e51
Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

Sorry, it confirms the fault is in the motor circuit.

The service manual states "PCB faulty; current leakage from motor or from wiring."

It's worth checking the carbon brushes on the motor, just in case, but this would normally give an E52 error.
It's much more likely you have a faulty motor that has damaged the main board.

As the motor and the control board are both very expensive items, you may want to check out the offer from British Gas and Knowhow.

They offer fixed price repairs that include parts and labour.
They will be less than the cost of repairing it yourself.
British Gas charge £125 and have a no fix no charge policy.
Not sure of Knowhow's charge as Currys have only recently introduced this service.

Sorry it's bad news and not a simple fix.

Check it out, get back to me if you need more help.
Hope this helps
Thanks
Customer: replied 2 years ago.
Do you think I should contact Electrolux directly as the machine is only just coming up to 4 years old and I would have expected it to have lasted a lot longer?
Expert:  Techdesk replied 2 years ago.
Hiya,
If you want to go the sale of goods act route then you deal with the company you purchased it from, not the manufacturer.

Up to 6 months old it's assumed the fault would be there from new.
Over 6 months old and you have to prove that it's an inherent fault from new.
Normally you need an engineer's report to show this.

Thanks
Expert:  Techdesk replied 2 years ago.
Hiya,
I see your question is still open.
Do you need further help with the fault?

If you have no further questions on the fault, I'd appreciate it if you could rate the answer I provided, rating me positively is how I am paid for my time and efforts.

Thanks
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
Techdesk and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions