How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 908
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

The green light on our smeg oven is on and we cannot turn the

Customer Question

The green light on our smeg oven is on and we cannot turn the oven on. It will nit heat up.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

How old is it

JACUSTOMER-eehkru4e- : Model number scp399x -8. It is about 3 years old
KevinWhiteJA :

OK Thanks

KevinWhiteJA :

Oven door is opening freely as earlier

KevinWhiteJA :

OK, seems you are not here....as everything else is working fine the problem seems to be with the thermostat that is bad and will need replacement...you will have to check the thermostat for continuity...no continuity means it should be replaced, if it tests fine then you will have to check the timer control

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further
assistance..Please remember to RATE my answer Excellent or Good Service when you are
satisfied....Thanks

JACUSTOMER-eehkru4e- : Strange that it would suddenly be a thermostat issue. To me it is linked to using the pyrolitic cleaning function as soon as this finished we were left with this green light on and no oven function. So nithing else is working fine .
KevinWhiteJA :

Yes this cleaning function uses extensive heat to clean the unit and that is why the thermostat seems to have gone bad

JACUSTOMER-eehkru4e- : Do you think i need to call an engineer then to replace the thermostat ? Is that what you would suggest. I
KevinWhiteJA :

How good are you DIY skills ? Can you test the thermostat with a multimeter ?

JACUSTOMER-eehkru4e- : No i dont have any diy skill, ill have to call an engineer thanks
KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further
assistance..Please remember to RATE my answer Excellent or Good Service when you are
satisfied....Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.