Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
Hi Kevin - pls give me a minute and will model No
WIXL 143 1400 About 5 years old
took this from the front right handside of machine, and is also found on inside door frame
yes thank you
any flashing lights or the second light will stay lit ?
the second light stays lit - green. when its working the first light turns green and the water starts within seconds
no flashing lights apart from the red one that lights up when you push the mains button on. push the red light button and it normally starts
internet mentions carbon brushes
5 years old yes..carbon brushes however, has it ever flashed any error code ?
If you mean numbers - no. there is no digital display screen to read any codes
unplug the unit
and plug it back after 2-3 minutes
simultaneously press and hold the start/reset button for around 20 seconds
let me know which leds flash
ok give me a few minutes to do that for you - you say start/reset button. is that the mains button and the other button that flashes red - it has a diamond shape with a vertical line through it
Start/reset button located next to on/off (door lock led)
confirm i am pushing pressing both buttons
just done it - nothing. nothing lights up on any button. pushed the mains button on and usual thing still happens. door led flashes - then stays on, and the green light lights on the second buttonn down - not the top one.
dont want to push you Kevin, but will have to go in the next 15 mins. pls help us
door led was flashing earlier as well ?
it means that the control is not detecting the door is getting locked
everything is as normal till use push the led door red light. when you do that, the sequence of lights is out of sink. instread of starting at the top, the second row green light lights up, notbthe top one
the door interlock should be replaced
the door locks and i can also unlock it
the door locks securely
basically in the initial information I was not told that the door lock led is flashing...if it is flashing then it means the control is not detecting the door is locked...if the door interlock is fine then it is the control not the brushes that should be replaced
you know its easier to talk
the red led flashes till yopu press it then it stays on and the cycle starts
I understand but I can only help you this way
by red led do you mean the on/off button
there are 4 leds vertically..out of those 4 can you please tell me which ones are blinking
No. you have the mains button button that you push on first. (first button onn right handside of machine ). then to the left of that a red led flashes( this has the symbol of a diamond shape with a vertical line through it ). you then push this button. in normal mode - this stays on and the washing machine starts and the water flows in. to the left of that is a horizontal set of lights with symbols on one side and 2H 4H 6H 9H on the other. When its works normally the green light next to 2H lights up first and everything starts, but now it doesnt and then green light by 4H lights upn and nothing happens. It like its missing the first part of the cycle. I hope this makes sense. - is there anyway i can send you a photo.
OK, that flashing LED indicate the pressure switch is stuck...basically you will have to unplug the unit and pull the machine out and then take the rear off the unit...clean the drain pump assembly completely...after this is done tilt the washer 45 degrees and make sure it is all empty ...plug it back in and simultaneously press & hold the START/RESET button...after this is done the problem should be solved...
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kev - out of the four leds that are vetical - none are flashing. when this poxy machine is working the top one lights first- but at the moment the second one down lights up and thats it - nothing else happens
did you see my last reply
there is NO flashing light in the vertical row of lights
Yes but still I believe cleaning the drain pump should solve the issue
so is is it the pump or the the brushes
well after cleaning and resetting if the problem remains then it is the brushes not the pump...
ok thx alot. i wont bother asking you for advice on how to clean the pump- let alone where it is or what it looks like. when my pc shuts down, how do i contact you again
i am waiting for my answer to last question
Yes you can use the REPLY link to contact me again
I took the assembly out and there was no obstruction. confirm its the cylinder you unscrew from the front of the machine, and a small amount of water comes as you do it
I unscrewed a cylinder thing at the front of the machine and a small amount of water came out but there was no obstruction
What about the back ? have you pulled it out to clean the pump assembly completely ?