How old is the washer?
Has it been ok until now?
Also if you open the door and hold the metal drum at the bottom can you lift it up and down?
Few days old. It is the first wash cycle that we tried.
the metal drum seems secure.
Ok im taking it you have removed the transit bolts from the back have you?
Sorry they were delivered by XXXXX XXXXX and installed , will check now again.
Ok just check the back of the washer and make sure all the bolts are removed the the plastic lugs as well.
Also lean the washer backwards an make sure theres not packing left under the washer as sometimes a ploystrine block can be left under there.
Let me know what you find.
I have just removed the transportation bolts. No polystene either. Is it safe to start another 15 minute cycle.
Yes it would be safe to start another cycle and this will now make it quite now when spinning.
If you answer I gave that would be great.
Just started another cycle.
No worries I think you will find this will be fine now.
Thank you . Just finished the 15 minute cycle. Minimal sound, no excess vibration.