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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Hi. Our zanussi TCE 7124 keeps stopping in the middle of the

Resolved Question:

Hi. Our zanussi TCE 7124 keeps stopping in the middle of the cycle, although the clothes are still damped
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Is it stopping and flashing a light or is it stopping the program because it thinks the clothes are dry?

Thanks
Customer: replied 3 years ago.
Thinks the cloths are dry, no green light or flashing
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

This suggests the sensor is faulty or coated in fluff.

Open the door.
Take the filter out.
You should be able to see the sensor in that duct.
Clean it and then try the machine again.

Let me know what you find.
Thanks
Customer: replied 3 years ago.
Where is the sensor? In the door? I didn't see anything there
Expert:  Techdesk replied 3 years ago.
Hiya,
No, take the filter out.
It's in the duct there.
You should only see the face of it coming through the plastic.
It may be hidden by a build up of fluff.

If you can't find it, you'll need to dismantle the front of the machine to get to it.

Thanks
Customer: replied 3 years ago.
Thanks, Is there an image you can show me how this should look like? Is the filter you referring to the bulk drawer like box?
I think if you can refer me to a link with an image of where I should be looking for the sensor, that would help us troubleshoot better
Customer: replied 3 years ago.
Is it in the door?
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, based on that comment, I obviously have the wrong machine.
There's something like 52 variations of this model number.

Open the door.
Is there a removable filter between the front panel and the drum?
If not, there should be a mesh.

That panel has to come out.
Look inside, there should be screws holding a panel in place.
Take the screws out and take the panel off.
You can now see the sensor?

Thanks
Customer: replied 3 years ago.
There is a removable filter. I took it out. Is the sensor located on the door?
Expert:  Techdesk replied 3 years ago.
Hiya,
No, I've explained where it is.
It's in the duct, in the space between the front panel and the inner drum.

See my previous post

Thanks
Customer: replied 3 years ago.
Got it. Shaped like a curve?
Customer: replied 3 years ago.
Ok - got two screws. I'm unscrewing them now. What's next?
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, 2nd version of the machine, the sensor is in the duct revealed.
If you can't see it, feel above the opening, inside.
If there's a removable cover, take it off and the sensor is there.

Thanks
Customer: replied 3 years ago.
I believe I got it. Is it a small, 2cm plastic covered thingy?
Expert:  Techdesk replied 3 years ago.
Hiya,
Yes, circular device with a metal face to it.

Copy and paste the following into a new browser window.
Download the pdf and open it.

http://www.mediafire.com/view/x5xrz77tsp75bed/Pages_from_zanussi.pdf

This might help you find the sensor.
It's the 3rd version of the machine.

Thanks
Customer: replied 3 years ago.
Are we talking about the NTC?
Expert:  Techdesk replied 3 years ago.
Hiya,
Yes, we are.
It's the temperature sensor.

Thanks
Customer: replied 3 years ago.
17.2.1 NTC. I have only one screw...the machine model is TCE 7124
Expert:  Techdesk replied 3 years ago.

Hiya,

I know the model number,

I've got 52 variations of it on the list.

 

 

The model has been in production since 2001 and has undergone some changes along the way.

 

Thanks

Customer: replied 3 years ago.
This model was bought late 2004 early 2005. I can't see any screws to the NTC in the front. Maybe somewhere else? there's only one screw in the middle ... maybe you have a phone number that I can call you that would be more efficient, right?
Customer: replied 3 years ago.
You still there
Expert:  Techdesk replied 3 years ago.
Hiya,
Just going offline.

Sorry , the date doesn't narrow it down

Have you found the NTc?

If not, I'll see what I can find in the morning.

Thanks
Customer: replied 3 years ago.
Don't think so. How about the serial number? 44600218
Expert:  Techdesk replied 3 years ago.
Morning.
Let's try and narrow it down by the product number, it's on a label on the machine and it begins with 9.

You need to prefix the number with A otherwise it gets crossed out.

eg. A914419941 00

Thanks
Customer: replied 3 years ago.

Hi,


That's progress :)


The product number is XXXXX|02

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
Comes up as a 2004 build and the ntc is the document I already posted.

It's on the inside, behind a cover.

Sorry
Customer: replied 3 years ago.

It syas there: Remove the screws which fit the flange cover to the duct, remove it and


extract the NTC-sensor

can you please explain what is the flange cover and what is the duct?
Expert:  Techdesk replied 3 years ago.
Hiya,
It shows you the flange cover.
It then shows a line into the drum and up.
That's where the cover is.
Once you take the cover off, the ntc is there.

Thanks
Customer: replied 3 years ago.

I have given up. Can't find it. Do you or any great expert you know do house visits to fix this Zanussi? I don't feel like putting 120-150 to buy a 2nd hand drier and would rather fix this one if the cost stays below 100.


We are based in Cambridge


 

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, too far away for me to come.

Might be pushing it to keep the cost below £100 I'm afraid.

Good luck with the repair.

Thanks
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