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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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I have a hoover washing machine hp6 119m wiuld like to no -----

Customer Question

I have a hoover washing machine hp6 119m wiuld like to no ----- it starts to spin then sudenky just stops an dies nothin -----thanks n
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

Customer:

Hi, welcome to Just answer

Customer:

How old is this unit ?

JACUSTOMER-z8sgdt0b- :

Bout 3 years old

Customer:

ok

Customer:

please tell me the complete model number

JACUSTOMER-z8sgdt0b- :

Hp6 110m

Customer:

starts with E-Nr

JACUSTOMER-z8sgdt0b- :

Wer will I find ut

Customer:

inside the door or on the door ?

JACUSTOMER-z8sgdt0b- :

Its all ripped csnt underdtand it

Customer:

have you cleaned the drain pump assembly completely ?

JACUSTOMER-z8sgdt0b- :

Yeah

Customer:

Is there any noise from the motor ?

JACUSTOMER-z8sgdt0b- :

It starts to spin then cuts out then starts afsin tgen just fies

JACUSTOMER-z8sgdt0b- :

Shud say dies

Customer:

and the brushes look fine ?

JACUSTOMER-z8sgdt0b- :

Ermington well yeah id say they look ok bit worn but ok

Customer:

If you can search for the model number..it will help a lot and I can tell you exactly what the problem is with your washer

JACUSTOMER-z8sgdt0b- :

Ok well I will rag machine out now an havr a good look and get bk intouch with u asap

Customer:

sure thanks....waiting

Customer:

are you able to find it ?

JACUSTOMER-z8sgdt0b- :

No mate ive literally looked all over machine for it.

Customer:

OK no problem

Customer:

can you pull it out and then tilt the washer 45 degrees ... if there is any excess water in there it will come out...if everything is clear and the problem returns it seems the drain pump will need replacement

Customer:

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

JACUSTOMER-z8sgdt0b- :

So wot happens next mate

Customer:

Did you receive my message earlier ?

JACUSTOMER-z8sgdt0b- :

Ivr done everything you said and the drain pump is fairly new anyway.

Customer:

If the pump is new then it is the motor that is causing this issue...if you want you can test the motor with a multimeter, if it tests fine then it is the control that is causing this issue

JACUSTOMER-z8sgdt0b- :

I havnt got a multimetrr though how is this going to help me fot the money its just cost me

Customer:

I can only help if you can provide the complete model number

Expert:  KevinWhiteJA replied 2 years ago.

As you think I am not helping you, I will opt out of this and open it to all...someone else might be able to help you without the model number...Thanks.

Expert:  Techdesk replied 2 years ago.
Hiya,
When you try the machine on a wash, does it turn the drum at very high speed for a couple spins then stop?

Does it do this on every program?

Thanks

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