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Have you tried to clean the drain pump filter located inside the front bottom of the unit ?
If not then please unplug the unit and clean the drain pump filter assembly completely
usually on the right side
at the bottom
if you can tell me its complete model number (E-nr) then I can tell you how to proceed
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Please unplug the unit and plug it back after 2-3 minutes
if the problem is still there then please tell me its complete model number
let me know how it goes
Bad Service ?
I am still here and willing to help you
Please tell me its complete model number
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and have you already tried to clean the drain pump filter assembly located inside the front bottom right of the unit ?
ok, any blinking lights on the front ?
ok, does it flash any error code as well ?
OK, lets try to retrieve the error code....Turn the Program selector switch to OFF position
Set program selector switch to "6-o'clock position".. While pressing the LOW HEAT button, set the program selector switch (clockwise) to the next position and then Turn the selector back to the 1st position (off is position 0)....after this is done Press START button...
lets see if any error code is flashed
then you will have to pull the unit out and clean the drain pump assembly completely
after this is done then lay the washer on its side so that if there is any water inside it comes off
just make sure the drain hose is not blocked
if the problem returns then you will have to get the pump replaced...as it is still under warranty doing it yourself will void off the warranty
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening Dev