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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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filter pump is blocked but I cant get it out

Customer Question

filter pump is blocked but I can't get it out
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its make and complete model number

KevinWhiteJA :

How old is it ?

JACUSTOMER-voepi7kv- :

Boshlogixx8 WAS28460GB April 2011

KevinWhiteJA :

you will have to unplug the unit and then turn it anticlockwise to remove the filter

KevinWhiteJA :

after the filter is removed...cleaned everything inside and then put your fingers inside to make sure nothing is inside

JACUSTOMER-voepi7kv- :

done all that something is stuck in the filter and it won't turn anticlockwise

KevinWhiteJA :

just try to pour in some warm water on the filter

KevinWhiteJA :

and then push it slightly inside to turn it anticlockwise

JACUSTOMER-voepi7kv- :

what hot water on the plastic knob

KevinWhiteJA :

not hot water...warm water

JACUSTOMER-voepi7kv- :

not budging and very likely to break the plastic handle

KevinWhiteJA :

you can try to put in warm water...if this won't work then you will have to unplug the unit...then remove the lid and the front panel of the unit

KevinWhiteJA :

after the pump is off...you can clean everything inside ...this will remove the filter

JACUSTOMER-voepi7kv- :

unplugged and lid is off already - have taken back panel off but can't really access pump or filter as it is at the front of machine. Not at all sure how to take front panel off.

KevinWhiteJA :

Please check this Video

KevinWhiteJA :

follow this video to take the pump off the unit

KevinWhiteJA :

the video actually gives you instructions for pump replacement

KevinWhiteJA :

however, will help you in cleaning the pump as well

KevinWhiteJA :

let me know how it goes

KevinWhiteJA :

Did that help ?

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks