How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

My Hotpoint Washing Machine WML 540 P started to give problems

Resolved Question:

My Hotpoint Washing Machine WML 540 P started to give problems yesterday. The water intake light was flashing, I checked and cleaned the water intake filter , no problem , I also cleaned out the pump, no problem. The issue now is the machine will switch on , all lights will come on , it will take water in but only a couple of 22 second bursts, however it will not progress beyond the first cycle (water) light.
My machine is just over 3 years old. Any thoughts?
Norman Ballance XXXXXXXXXXX
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
When it stops, is it the wash light that's flashing?

Errors are indicated by the lights on the right,
Number the column of lights with 1 on the bottom.
Which number flashes?

Thanks
Customer: replied 3 years ago.

no the light does not flash, the short fill of water is followed by the water light remaining on constantly , however no further progress is being made.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.
I understood from your question that the light was flashing.

However, if it's stopping with no error code showing (flashing lights) then it's normally a motor fault.

What happens if you select spin only?

Thanks
Customer: replied 3 years ago.

If I select spin it will pump out the water , but will not spin. If i select pump by it's self it will pump out OK.


Cheers

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

It's the motor movement I was interested in, hence the reason I asked about spin only.

It confirms you have a fault on the motor circuit.

Unplug the appliance.
Take the rear panel off.
Check the wiring to the motor plug.
Check for any breaks in the wiring.
If ok, unplug the motor and take it out of the machine.
Check the carbon brushes.

If worn out or broken, you need to fit new ones.

If the brushes are ok, you need to test the motor (or have it tested) and if that's ok, your main control board is at fault.

Check it out, see what you find and get back to me.
Obviously, if you cannot do the work yourself, you'll need to get someone in to do it for you.

Hope this helps
Thanks
Customer: replied 3 years ago.

Thanks, XXXXX XXXXX it could be the motor , my wife insists on using the 1400 spin, i'm sure that would mean the machine would be under more pressure more often. Our last machine lasted 17 years and had onlt a 1000 spin.


 

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, I wish it were an easier fix, it could turn out an expensive one if it's motor and the board.

Worth checking the wiring and board though, I've had broken wiring before and it's an easy enough fix.

Brushes are straight forward too, just a pain getting the motor out, back in and the belt back on.

Hotpoint will do a fixed price repair, parts and labour inclusive.
You need to call them for their latest repair plans and prices.

Good luck with the repair.

Thanks
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
Techdesk and 3 other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.