Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
appx 5-6years when I bought it , I did get it as a discontinued model so how long before I bought it I am not sure
have you disconnected the pump and the hoses to the pump completely to make sure everything is clean ?
yes , I virtually stripped out all the hoses took the pump completely out , cleaned them all and replaced them
ok, there is a small impeller inside the pump...can you please check if it works freely as well ?
as you know this is a no drain error, the control detects that the water is unable to drain completely so the drain pump is usually causing this problem..let me know after you have checked the impeller
Yes this appears to turning freely
what about the pressure switch/hose ?
have you checked them as well ?
The Impeller seems to be moving freely , there is a small rubber "drain"hose attatched to the filter door and when I disconnected this a small amount of water , appx half a cup, came out.
it seems you are talking about the black hose
also please tilt the washer to around 45 degrees so that if still there is any water anywhere...it drains out completely
after this check and let me know how it goes
Hi, I am still here
I have tilted the wm 45 degrees a few times and there was some water, not a lot came out
hi I have tilted the machinre a few times and each time a small amount of water comes out
have you tried it again after this ?
I have also removed the pump and it turns 45 degress appx then reverts to a type of spring stop
OK, if everything is clean and the problem returns then it is the pump that will need replacement
Ok Its an ASKO PUMP , CAN YOU SUPPLY AND AT WHAT COST
unfortunately we do not supply parts
you will have to check at a local parts store
no probs , I think they are readily available , Ill order one up.
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
Do you mind if I update you on this as and when I fit the new pump
Sure no problem...you can get back to me if you need any assistance and I will help you
Nothing else today thanks
will let you know how I get on
thanks for now
You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day