Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
wixe 127 Not sure how old but at a guess 5 years.
have you tried to clean the drain pump filter assembly located at the front bottom of the unit ?
Took the panel off and unsrewed the four screws, do you need to remove the panel next before undoing the filter?
After the cover has been removed then remove the lid
you can rotate it anti clockwise
and then clean it thoroughly
I can't undo the lid, will see if my husband can later. Can i get back to you later about that?
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have you tried cleaning the drain pump ?
and why is this poor service ?
I am still here to help you ?
Please don't rate the solution till the time you are completely satisfied as this will effect me badly