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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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the programs on my machine are taking twice as long to finish

Customer Question

the programs on my machine are taking twice as long to finish than before. As the program gets to 3mins before it finishes it adds another 28mins or so to the program.
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

JACUSTOMER-uwcxg0wx- :

wixe 127 Not sure how old but at a guess 5 years.

KevinWhiteJA :

OK

KevinWhiteJA :

have you tried to clean the drain pump filter assembly located at the front bottom of the unit ?

JACUSTOMER-uwcxg0wx- :

Took the panel off and unsrewed the four screws, do you need to remove the panel next before undoing the filter?

KevinWhiteJA :

After the cover has been removed then remove the lid

KevinWhiteJA :

you can rotate it anti clockwise

KevinWhiteJA :

and then clean it thoroughly

JACUSTOMER-uwcxg0wx- :

I can't undo the lid, will see if my husband can later. Can i get back to you later about that?

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

JACUSTOMER-uwcxg0wx- : After seeking further advise I have decided to buy a new washing machine as would cost too much to repair.
KevinWhiteJA :

Hi

KevinWhiteJA :

have you tried cleaning the drain pump ?

KevinWhiteJA :

and why is this poor service ?

KevinWhiteJA :

I am still here to help you ?

KevinWhiteJA :

Please don't rate the solution till the time you are completely satisfied as this will effect me badly