How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9484
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

We had a power cut in our area last week and since then our

Resolved Question:

We had a power cut in our area last week and since then our 2 storage heaters (model number 79364/TSR24M) are very hot during the night and have cooled down completely before lunchtime. We would be pleased if you could explain what may have happened and does this mean they are charging up during the day instead of night? Last night we turned off the output and kept the input at our usual number 3 but they were as hot as they ever get at 3.00am when we both woke up because we were too hot.
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi, Sorry to hear that. Has it been any warmer where you are at night? Or just the heaters are getting too hot? This is important information.
Thank you ;-)
Tech Michael
Customer: replied 3 years ago.

It has been very slightly warmer but not sufficiently so that the heaters would make much difference. We live in a one-bedroom apartment which is always comfortably warm when we are about during the day and if it feels a bit chilly in the evening we put the living room electric fire on for a while. We keep the heaters on low all the time during the winter - input mark 3, output 2 and we find this is just right for us. One is placed in the hall and the other in the living room. When I say the heaters are very hot during the night at the moment, they are about the same heat as they would normally be during the day but being night they do feel hotter.

Customer: replied 3 years ago.

Did you reply to the answer I sent for the extra information you requested? When I try to put in my e-mail address it comes back that it is registered to a different member yet we have had this address for a number of years without any such problems. This is the first time we have heard of Just Answer so we haven't registered previously and forgotten about it.

Expert:  Michael replied 3 years ago.
Hi Valerie, please let me know if you get this reply;-)
It is normal for the heaters to work harder and get hotter at night, but please let me know if you think they are getting really too hot.
The power cut could have caused this issue as well, but I need to be sure;-)
Thank you
Tech Mike
Customer: replied 3 years ago.

Hi Michael,


Sorry for the delay but there appears to be a problem with my e-mail address.


Yes I think the heaters are getting too hot considering the output is only on 2. However normally the heaters are barely warm during the night then the heat starts coming through in a morning possibly about 7 o'clockish. At their hottest you can put your hand on them without burning yourself but you would not want to keep it there for very long.They then keep their heat until into the evening and are still warm when we are going to bed about 10.15pm.


Valerie

Expert:  Michael replied 3 years ago.
Thank you for that Valerie.
When the power cut happened there was likely a power surge that hit them and damaged the internal thermostat.
I would have them checked because that can be dangerous.
Most appliance repair can do this for you try a local heating shop in your area for this.
I will stick with you until they are working properly But since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you Valerie.
Tech Michael

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9484
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.