Hi, my name is XXXXX XXXXX I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Have you cleared the filter?
The filter is clear
Since the filter is clear, is there any blockage in the drain hose? If the drain hose is sealed to the drain it may be air locked also.
No blockage in the drain hose
If the end is clear then you will have to remove the hose and check to see if the blockage is at the other end of the hose.
How do I remove the hose?
If you pull the machine away from the wall, do you see where the other end of the hose connects to the machine? Is there a connection that you can take loose from there?
Sorry it has been checked recently i understand
Also the water is draining from washing
The error code indicates a drainage issue or pump issue. That isn't what is happening?
Yes, I'm aware of that and have googled
A plumber checked the drainage pipes and I have checked the filter
Any more ideas?
Ok. The pump runs and it drains. When it is supposed to be drying then it stops? Does it seem to heat before it stops?
You have tried it on different heating settings?
Yes it stops after spinning and before drying
You mean different drying settings? - Yes
There may be an element not working or burnt out. You would have to access the elements and check that there is continuity with a multi-meter. Are you familiar with using this tool and checking voltages?
When the plumber checked the filter did he check for debris behind the filter and if the pump is running when in the spin cycle?
In answer to question two - yes
in answer to your first question - I do not think there is a voltage problem
I am not wanting you to check the voltage but do check the continuity on the element. If it is failed there will be no continuity.
I will be away for a few hours. I will try to check in the meantime if you have further questions. Please let me know if my information has helped and if not I will certainly continue to assist you until you are drying clothes again. Mike
I don't have the kit to check continuity
I was trying this to avoid getting someone out, but i would need to pay call out to check something like that
I am sorry to hear that . I wish it were one of the easier things to diagnose but there possibly could be an issue with the element are you sure about the error code being E20?
Yes. I switched it into manual mode, rather than a preset and it dries fine, so i think this is just a configuration problem.
So it is only a matter of the setting? Very good! Excellent news that the machine does not require surgery! If I can help further I will be here. I see you had tried rating but the rating system was not activated. It is now but if you are rating negatively certainly let me know so we can work it out. Mike.
I haven't heard from you. Was the information I provided helpful?