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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Siemans ceramic hob electric ceran XXXXXXXXXX ET 78S502E Error

Customer Question

Siemans ceramic hob electric ceran XXXXXXXXXX
ET 78S502E
Error keeps coming on the separate hob Er 42 . the message goes off then I can use the hobagain, but he message keeps coming back and I cannot use the hob until it goes off
What do you suggest?
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi, sorry to heart that.
How old is your hob?
Also does it do this even prior to use when the unit is cold?
Thank you
Tech Michael
Customer: replied 3 years ago.

1. About 7 years


2. Yes

Expert:  Michael replied 3 years ago.
Hi Leslie,
Please try this for me, please turn off the power to the hob at the mains for 20 full minutes and then back on, please let me know if this helps with this, if it does please rate kindly, if not, please simply reply to me for further information;-)
Thank you
Tech Michael
Customer: replied 3 years ago.

I just want out .


Ihave no intention of taking amonthly service agreement


Thank you for your effort.


I had doe that.


What a waste of time it has been and a con job to get a service agreement

Expert:  Michael replied 3 years ago.
Hi Leslie, maybe you accidentally rated me in a bad way?
Please let me know and maybe re rate as Ok service or better as that can hurt my standing here and we were still working with you:-)
Thank you Leslie.
Tech Michael
Expert:  Michael replied 3 years ago.
Hi Also you dont need the monthly service agreement:-) Simply dont accept that.
Thanks
Tech Mike
Expert:  Michael replied 3 years ago.
Hi Leslie, I also let them know about this.
Have a great day;-)
Tech Michael