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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 987
Experience:  Worked on appliances for more than 15 years
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Hi, Hope you can help. My oven is just over a year old and

Resolved Question:

Hi,
Hope you can help. My oven is just over a year old and today the temperature control is not working; any thoughts would be gratefully received
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

Customer:

C2471SS

KevinWhiteJA :

was there a power cut and then this start ?

KevinWhiteJA :

and have you tried to leave it unplugged for few minutes ?

Customer:

We switched it off at the point but only for a few seconds. I

Customer:

We'll leave it off for a few minutes and try again

KevinWhiteJA :

Please do and let me know

Customer:

Just switched it back on and nothing happens. It appears that the 'temperature' button isn't working

KevinWhiteJA :

so the lights on control work ?

Customer:

Yes, the lights on control work, the oven works but when we press the temperature button nothing happens

KevinWhiteJA :

how good are your DIY skills ?

KevinWhiteJA :

Can you test temperature probe with a multimeter ?

Customer:

1. pretty poor

KevinWhiteJA :

Full Size Image

KevinWhiteJA :

This is the temperature probe

Customer:

2 I don't have a multi meter

Customer:

we think the oven reaches the desired temperature when first putting the oven on but can alter the temperature thereafter

KevinWhiteJA :

OK, I understand...check the image...this is the temperature probe..If this tests fine then you will have to replace the timer control as this unit does not have a separate temperature button

KevinWhiteJA :

Even if it is reaching the desired temperature it can still be either the probe or the control

KevinWhiteJA :

the door is closing properly...is that right ?

Customer:

Yes, the door is closing properly

Customer:

It will be beyond us to replace a part. Can you advise who to go to for call out?

KevinWhiteJA :

You can contact the manufacturer at 0117(NNN) NNN-NNNN(option: 4) and check with them if they can still do it under warranty...as parts like control and probe usually come under 2 years warranty

KevinWhiteJA :

If you want to contact local engineer then you can contact www.repaircare.co.uk

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....

Customer:

OK, thank you. we'll give that a whirl. My wife is speaking to Caple as I write.

KevinWhiteJA :

OK great...Is there anything else I can assist you with today ?

Customer:

No, I don't think so. For your info Caple say we're not covered by warranty! so now calling local agent. you've been very helpful. Thank you

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 987
Experience: Worked on appliances for more than 15 years
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