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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
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washing machine, water not cutting off in cycle

Resolved Question:

washing machine, water not cutting off in cycle
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and can you please elaborate the problem

Customer:

W1 121 on progr 8 the water starts and does not cut off so at the end off the cycle the machine is full of water

KevinWhiteJA :

OK, have you tried to clean the drain pump filter assembly located inside the front bottom of the unit ?

Customer:

yes

KevinWhiteJA :

How old is it ?

Customer:

5 years

KevinWhiteJA :

OK, can you pull it out and then take the rear of the unit to clean the drain pump assembly completely...after this is done lay the washer on its side by around 45 degrees so that if there is any water inside it comes off as well

Customer:

ok

KevinWhiteJA :

ok waiting...please let me know how it goes

KevinWhiteJA :

Did that help ?

KevinWhiteJA :

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