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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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my washing machine washes but it doesnt spin and it comes up

Customer Question

my washing machine washes but it doesnt spin and it comes up E20.
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

JACUSTOMER-lk8s374y- :

2/3 years

KevinWhiteJA :

as you know E20 error means there is a problem with draining

KevinWhiteJA :

if you cannot turn the filter anticlockwise to open it then you will have to pull it out to clean the drain pump assembly

KevinWhiteJA :

after this is done clean everything and then lay it on its side around 45 degrees so that if there is any water left it comes out

JACUSTOMER-lk8s374y- :

really. so if we do that and still doesnt work what then

KevinWhiteJA :

I am waiting...after you do that and still it does not work then I will tell you what else should be checked :)

KevinWhiteJA :

looking at the age of the unit..I believe the problem should be solved after cleaning the drain pump assembly completely

JACUSTOMER-lk8s374y- :

well it will take a while so we will get back to you.

KevinWhiteJA :

sure no problem

KevinWhiteJA :

Did that help ?

KevinWhiteJA :

were you able to solve the problem ?

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