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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Hello, we have an electrolux 1200i washer/dryer and its gone

Customer Question

Hello, we have an electrolux 1200i washer/dryer and it's gone wrong today. First of all the clothes were very wet at the end of the cycle and needed squeezing out (even though they'd had 1200 spin). We took the filter out (which was full of water and fluff) and cleaned it. Then tried to spin clothes on spin only cycle but it then took in water to wash them. Tried the dryer option and again it took in water. Eventually got clothes out and had to drain filter again as it was full of water. Please could you let me know if you have any idea what has gone wrong.
thanks
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the model number from the label in the door recess please?

If you cancel the existing program and select spin only now, what happens?

Thanks
Customer: replied 2 years ago.

Hi the model number is XXXXX


 


I selected short spin (letter K) and the machine took in water.


 

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for that.
It brings up an old machine with a mechanical timer.

Does the knob turn anti clockwise a bit?
(is it a little bit loose?)

Thanks
Customer: replied 2 years ago.

It does have a mechanical timer. The timer isn't loose but it will turn anticlockwise with quite some resistance

Expert:  Techdesk replied 2 years ago.

Hiya,

No, don't force it.

I just want to know if there's slack in it where it turns forward and backward a bit without turning the timer.

 

The fault you describe is normally caused by this.

 

Watch the part that shows the program you are on when you turn the knob forward and backward.

 

Thanks

Customer: replied 2 years ago.

Just to check, I was talking about the mechanical timer knob. Should I be checking the program knob?


 

Expert:  Techdesk replied 2 years ago.
Hiya,
Yes, sorry, the programmer is known as a timer in the trade.

It's the program knob you need to check.

Thanks
Customer: replied 2 years ago.

No, the program knob won't turn anticlockwise and isn't loose

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, that's really strange as your machine appears to be out of synch.

This normally happens when one of the parts behind the knob breaks.

As this hasn't happened on your machine it would suggest the programmer is faulty.

It would be worth taking the knob off and checking the parts behind it.
See what you find.
(the cap of the knob has to come off to get the nut holding it all together).

If any part is damaged or out of synch, it will select the wrong program.

Thanks
Customer: replied 2 years ago.

But if that is the case why would the filter by full of water? We emptied it once and then after the 'spin' cycle that filled with water the filter was full of water again

Expert:  Techdesk replied 2 years ago.
Hiya,
Because it's the same as your toilet, it's never empty.
It's the lowest point of a U trap.

The fault you have has nothing to do with your filter.
That wouldn't make it take in water when you select a spin only program.

The programmer out of synch would

Thanks
Customer: replied 2 years ago.

I just tried to take the knob off, but it won't come off

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, if you can't get it apart to check, I can't help further.
Everything is pointing to an out of sync or faulty programmer.
Both would require the knob to be taken off.

I'll opt out of the question and open it to all again.

Sorry
Customer: replied 2 years ago.

OK, thank you. Do you know if it would be an expensive repair if the programmer is out of sync?

Expert:  Techdesk replied 2 years ago.
Hiya,
It depends on which part has failed.
Most parts are now obsolete but 1 or 2 are still available.

As you can't get it apart, there's no way to tell if the part you need is still available.

Sorry

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