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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9196
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have been using ceramic hobs for over 15years and have just

Customer Question

I have been using ceramic hobs for over 15years and have just bought a CDA ceramic hob 60cm 4zone side control s/steel. I am told it is working perfectly but I find it is not fit for the purpose.

The hob is mostly used to bring to the boil then simmer -Is it correct that after bringing to the boil it will carry on boiling for a further 5 minutes or so before it cools to a simmer?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.

Good morning,
Yes that is correct. The reason the new one does that is because of the way it senses the heat. It is like a delay so it will stay on higher for 5 minutes.
Unfortunately you cant change that feature.
You may consider returning that one for one that doesn't do this. I understand as I am a chef and that would never work for me either;-)
If you need a good hob that doesn't work like this, please let me know and I will see if I can locate some for you.
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you XXXXX


Expert:  Michael replied 2 years ago.
Hi, I noticed your rating of bad service on my page(maybe that happened by accident?), please rate as ok service as that hurts my standing in this community.
I am here for you and was still working with you and to give you my 30 plus years of experience with this issue.
Thank you
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9196
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
I would be most grateful for your recommendation
Expert:  Michael replied 2 years ago.
Hi thank you,
First let me ask, can you return the hob you have and get credit towards a new one?
Thank you
Tech Michael
Customer: replied 2 years ago.
Yes I have established that
Expert:  Michael replied 2 years ago.
Awesome,
I would go with either Bosch or Smeg, as they both have a reliable line of hobs for you and they are the most reliable and don't over heat like the one you have.
You can purchase these at most home improvement stores for a fair cost.
I hope this helps and if I can be of any further assistance just let me know;-)
Have a great day.
Tech Michael

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