Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
The model number is XXXXX and it is 13 years old
the model number is XXXXX coming up...may be as it is too old
the problem seems to be with the defrost system of the unit
If you have already tried cleaning it with the solution of baking soda and warm water....then keep a bowl of coffee in the refrigerator
this can remove the smell
Yes I have read all this before. What I want to know is, do I keep the doors open or closed. Do I keep both the fridge freezer and fridge running whilst I do this, and at what temperature - low, medium, high? How long will this take. Both fridge and freezer smell terrible.
You can leave the unit unplugged for around 72 hours
with the doors open
after that plug it back in and then keep things like coffee, oats etc for few days..do not keep anything else...within 2-3 days the smell should be gone
It depends on how bad the smell is and takes time
OK I will try this. I think many people have at least one freezer breakdown in their lives. It does seem amazing to me there isn't a clear plan - in the manual - for this, and no one has invented a really good product to help. Anyway, thanks for your help.
Yes that is right :) the only way to prevent bad odor is by keep on checking the unit once in a week/month and clean it once in every 2-3 months...I have seen things like coffee,oats even newspapers eliminate the odor
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
Just to say, Kevin, that leaving the fridge-freezer unplugged, doors open for 3 full days and cleaning it and spraying it with a deodoriser (Crabtree and Evelyn's Cucumber Kitchen spray) has worked.. I am now able to use it again. Many thanks.