Hi, welcome to Just answer
How old is it ?
So the main problem is drum not turning at all or it is not filling properly ?
Do you mean it won't complete the cycle
Do you hear any different noises ?
when you turn it manually it turns freely without any resistance ?
any flashing lights ?
OK...It seems that the bearing might be siezed or you have something jammed between the drum and outercasing
Does it turn on wash cycle ?
OK, more likely worn brushes...lets check if we can get any error code out of the unit...To do this turn the dial to any setting and let it light up...After this is done press and hold the start button and the button to the left. Keep them held in for several seconds then the led's will go out. Now the start light and the end light will be flashing. Please count the total number of flashes from each the start light and the end light between the pause and let me know.
are you sure it is 2 and 5
not 3 and 5
Thanks...this is E52 error which means there is No signal from the motor tachometer generator...Tacho coil on the motor is most probably faulty.
As you know a new motor will cost around £200 so for a bit more money you can get a new appliance....unfortunately these parts are not available separately
Sorry about the bad news
You can get back to me if you need any assistance and I will help with no additional charges.....
You can leave it unplugged for few minutes and the door should open...if it won't then you will have to take the top off the unit and then the front to open it