we bought the house about 2 years ago with the washing machine so not sure how old it is.
We started to take the machine apart and managed to get into the pump as this is an integtared machine and it is not accessable from the buttom. The filter was broken and couldn't remove it without braking it. we ordered the new filter. We took off the front and put it back but it was unnecessary work.
Not sure if we can do more than that as we don't have any proper tools apart from screw driver. Sorry
Thanks for the advice.
I have found the product number: WDI1440GB/04 and Production number 8702 000290. Is it possible that the machine is 10 years old?