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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Dishwasher pump does not function and water flowing onto f

Customer Question

Dishwasher pump does not function and water flowing onto floor
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

JACUSTOMER-f0w1hdfo- :

2007 install

JACUSTOMER-f0w1hdfo- :

Serial SE54A235GB

KevinWhiteJA :

Thanks....please tell me the model number

JACUSTOMER-f0w1hdfo- :

Cannot find serial plate on M/C

KevinWhiteJA :

OK got it .... SE54A235GB this is the model number not the serial no :)

JACUSTOMER-f0w1hdfo- :

Might it be HF26026

KevinWhiteJA :

OK, can you pull the unit out and try to clean the drain pump assembly completely

KevinWhiteJA :

make sure there is nothing blocked in there

KevinWhiteJA :

after this is done lay it on its side by around 45 degrees so that if still there is any water left it comes out

JACUSTOMER-f0w1hdfo- :

To pull the unit out is too big a job for me.

JACUSTOMER-f0w1hdfo- :

Do you think it needs a new pump

KevinWhiteJA :

Looking at the age of the unit, yes it might need a new pump however, I have seen cleaning it completely also solves the problem

JACUSTOMER-f0w1hdfo- :

The water just lays in the bottom and doesa not respond to plunger

KevinWhiteJA :

Please check this Video this is how the drain pump is replaced/cleaned

KevinWhiteJA :

Yes it can be due to something stuck in the drain pump assembly

JACUSTOMER-f0w1hdfo- :

Watched vid and clearly not a job I can do.

JACUSTOMER-f0w1hdfo- :

Covered by BGas so I need to call them??

KevinWhiteJA :

I understand

KevinWhiteJA :

Yes you can call them or you can contact Siemens as well

JACUSTOMER-f0w1hdfo- :

Thank you for now

KevinWhiteJA :

A new pump will cost you around £55

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks