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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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my hotpoint (about 18 months old) will not switch on at all.

Resolved Question:

my hotpoint (about 18 months old) will not switch on at all. There seems to be no electric input but I have checked plug and fuse and both are working.
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and have you tried to plug it in a different socket

Customer:

yes

KevinWhiteJA :

OK

KevinWhiteJA :

please tell me its model number ?

Customer:

and model no is WMPF 742P UK

KevinWhiteJA :

OK, please unplug it completely ... then plug it back after 3 minutes and simultaneously press & hold the START button for around 20 seconds

KevinWhiteJA :

please let me know how it goes

Customer:

off to try that... back soon

Customer:

no change, I'm afraid

KevinWhiteJA :

is it completely dead ?

KevinWhiteJA :

or does any lights come up ?

Customer:

No lights, completely dead

KevinWhiteJA :

ok, can you try to clean the drain pump filter assembly located at the bottom of the unit

KevinWhiteJA :

make sure the unit is unplugged while you do that

KevinWhiteJA :

if something is stuck in there it wont come on as well

Customer:

Took off the cover and pulled out filter (water came out, nothing else) so how do I clean it?

KevinWhiteJA :

Well if it is already cleaned and still it is dead then the problem is with the electronic control that will need replacement

Customer:

Expensive i am guessing?

KevinWhiteJA :

these parts are covered under 2 years of warranty so it will be better to contact the manufacturer and get it done under warranty

Customer:

thank you

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

ok thanks but that's all for today.

KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening

KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

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