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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9563
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Just moved house. Old Neff extractor required replacement parts

Customer Question

Just moved house. Old Neff extractor required replacement parts (it feel into my food!) which I've ordered and received. However problem which I hope you can help with.

ENR - D5662X0GB/04 - extractor fan.

- Frame replacement is fine
- Metal-mesh grease filter replacement incorrect as its too long. Measurement required is 44.5cm x 29cm. Can I get this from you?
- Did not receive lock brackets and have been told they are no longer available. I have been recommended mechanical lock 00181272. Will this work?

Thanks for help
Ann
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
good morning Ann,
Yes the mechanical lock will work for you but we don't sell parts, We are tech support, but we will help you any way we can with this.
Also please let me know where you tried to get that part from as I may have other suppliers that should have that for you;-)
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Ann.
Tech Michael

Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi and thanks Michael


 


Of course I realise you don't sell parts. But definitely welcome advice and any recommendations.


 


I ordered directly from Neff. They sent the wrong metal mesh grease filter and say that they can send a replacement but.......they are unable to confirm that it measures 44.5cm x 29cm as they are not technical experts!! I don't have a reference no for this. Any advice?


 


I can order the mechanical lock from them - or another recommended source if you have any recommendations.


 


Thanks


Ann


 


 

Expert:  Michael replied 3 years ago.
Hi and thank you Ann, they are pretty good also isn't sold by part # not size so it should be fine;-)
also it is a Neff appliance so I'm sure it will work. But I will stick with you until you have this fixed up.
Have a great day!
Tech Michael
Customer: replied 3 years ago.

Ok thanks will get back to Neff.


 


Best


Ann

Expert:  Michael replied 3 years ago.
:-)

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