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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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The problem is with our Whirlpool Dishwasher. The soap container

Customer Question

The problem is with our Whirlpool Dishwasher. The soap container does not always open to release the soap cube and wash the dishes. When the container does open, the soap does not disintegrate and leave a soggy square blob in the container. What is wrong?
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Check the spray arms on your machine.
Are any of the holes in the arms blocked?
If they are, you need to clean them out.

Once cleaned, put the machine on a wash.
When it starts washing, open the door.
Set the arms at a front to rear position.
Close the door and let it wash again.
Wait a couple of minutes, open the door and see if the arms are now turning.

Let me know what you find and let me know the model number of the appliance.

Thanks
Customer: replied 2 years ago.


I have cleaned the arms annd set machine on. The door to thesoap cube has not opened, locking the soap cube inside. The maching is only 2 1/2 years old. Please help me with soap emmission.

Expert:  Techdesk replied 2 years ago.
Hiya,
Can we work on 1 fault at a time please?
Once the arms are turning and we know that's ok, we can look at the dispenser.

Thanks
Customer: replied 2 years ago.


The model no. is 8545 600 15000


 


Second no. is: 381111 000140


 


The arms are at the bottom of the machiong are turning and are clean. The arms at the top of machine are clean but are NOT turning. Help?!


 

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, if the top arm isn't turning you either have a weak circulation pump or, there's a problem with the feed arm behind the lower spray arm.

Check the feed pipe is plugged in properly.
If it is, check the feed pipe on the top basket plugs into the rear port properly.

As to the dispenser, the most likely cause is the dispenser solenoid is failing and only working intermittently.
This would require a new dispenser.

Let me know what you find.
Thanks
Customer: replied 2 years ago.


let me get my husband to dismantle and check the connections. Is it easy to fit tthe new dispenser?


 

Expert:  Techdesk replied 2 years ago.
Hiya,
Yes, the metal work is razor sharp though.

You need to take the outer door off, then you have full access to the dispenser.
You take the fixings off, disconnect it, then push it into the machine.

Check it out, see what you find and get back to me.

Thanks
Customer: replied 2 years ago.


will do, thanks

Expert:  Techdesk replied 2 years ago.
Hiya,
You're welcome.
I'll wait for your next post and we can carry on from there.

Thanks

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