Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
about 6 or 7 years olod
Do you hear any hum sound ?
yes also when I set the spin program I can here like a clicking sound as though the program is trying to work but its not
OK, please pull the unit out and then clean the drain pump assembly completely...then lay it on its side by around 45 degrees so that if there is any water inside it comes out
I believe something is stuck in there as the clothes came out wet
cleaning should solve the issue
first the machine is fitted into the kitchen cupboards so it will take time to get the unit out, but thats not a problem I can get an engineer to call, but why does the machine not work at all before the spin cycle starts
sorry I thought you are typing something
the machine drains water before it starts to spin
and then fills & spins again
if it is not able to drain it wont start the spin cycle
that is the reason I believe there is something stuck in the drain pump
or may be drain hose is clogged
no sorry I may not of explained it correctly first if I set the wash to run the ready light comes on but nothing happens and so to get everything out I have to go to spin and let the program end so that the door opens but nothing works no wash and no spin, something must have happened when I was out first thing as the cloths were soaking wet but have tried again and nothing
Yes and that is why I believe something is stuck in there...
the clothes are wet
that means it filled with water
however, I believe you have already cleaned the drain filter located inside the bottom front of the unit
yes and about a pint of water came out
OK, if you can pull it out and clean it ...should solve the problem
control seems to be working fine
and so does door lock mechanism
can be a bad pump motor however, it will depend after it is cleaned
yes door mechanism seems to be ok , but could there be some sort of electical relay fault
there is a pressure chamber as well...if something is clogged in there the washer will either overfill or sometimes wont even start
I don't think it is the control that is bad
ok I think I will have another look and see if anything is blocked but don't know if I will be very success so may have to get the local fitter to have a look
OK, You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
no I'll see how I get on may be I will come back to you in a day or to and let you know
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