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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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E94 error showing at beginning of wash cycle

Resolved Question:

E94 error showing at beginning of wash cycle
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the product number (PNC) from the label in the door recess please?
It begins with 9 so you need to prefix it with A to prevent it being crossed out when posted.

eg. A914419941 00

Does it show E90? or E94?
Normally you need to go into diagnostics to get the E94.

Thanks
Customer: replied 3 years ago.

A914604028/01. was showing E94. now not responding at all


 

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, what exactly do you get when you switch on?
Does it light up?
Can you select a program?
If you can, what happens when you close the door and press start?

Thanks
Customer: replied 3 years ago.

E94 was displayed when I started E-mail. no response from machine now.unable to select any programme. like a power outage in the appliance. dryer beside it working off same double socket working fine


 

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

If power is getting into the machine then it suggests the main control board has failed.

Do you have, and can you use, a multimeter?

Thanks
Customer: replied 3 years ago.

have not got one i'm afraid. could try changing the fuse in the plug in case it has blown but i'm out of ideas after that

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, try the fuse.
It's more likely the main board though.

Normally you wouldn't see this code, you would see the E90 code.
E94 is an engineer code and it indicates the control board is not configured properly.
The reason for this in the service manual is the board is faulty.

As you have now lost all power at the board, it suggests the board has failed for some reason.

Try the fuse and let me know what happens.

If the fuse is ok, you'll need, at the very least, a new board.
If there are no underlying faults, this will sort it out.

If there is an underlying fault, the new board will fail too.

Check it out, see what happens and get back to me.

Hope this helps
thanks
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

fuse in plug is ok. must be board. thanks for the help