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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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Hi I have a Bosch Classixx condenser tumble dryer it has worked

fine until today. I put... Show More
fine until today. I put a load it it starts and then after about 2 mins it beeps and the drying light and the anti crease/ end button start to flash. What's wrong please
Thank you
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KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

Customer: Where do I find the model no and it's 7 yrs old
KevinWhiteJA :

inside the door

Customer: Ok thanks it's e-nr.wte84107gb/01fd8509200238
KevinWhiteJA :

Thanks...the two flashing lights indicate heating fault

Customer: Is there anything I can do ?
KevinWhiteJA :

can you please take the rear off the unit

KevinWhiteJA :

there is a thermostat with a small button on it

KevinWhiteJA :

press that button to check if this will reset the unit

Customer: U may give me a sec pls
KevinWhiteJA :

sure no problem

Customer: Having problem taking the rear off is it the metal panel ur talking about
KevinWhiteJA :

please make sure unit is unplugged...sorry I mean take the bulged cover off

Customer: What's that look like ? And yes it's unplugged :)
KevinWhiteJA :

the bulged cover the small one...like a shape of belt

Customer: Ok think I know which one !!
KevinWhiteJA :

ok

Customer: Does the thermostat have a small red button ?
KevinWhiteJA :

yes thats the one

Customer: Ok just pressed it and it clicked
KevinWhiteJA :

plug it back and try the unit again

Customer: The unit is still plugged out ?
Customer: Ok give me a sec
Customer: Ok have started it just waiting to c what happens
KevinWhiteJA :

sure

Customer: So far so good :) hope I don't jinx myself
KevinWhiteJA :

:) well if it returns again and in case it is not solved by resetting then you will have to replace the heater assembly

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer: Thanks a mill for that I hope it stays working. And yes I have another problem with my Bosch washing machine :) can u help ?
KevinWhiteJA :

:) please tell me

Customer: Ok about a month ago I turned it on and 1 min later it tripped the switches downstairs reset trip switch turned on machine again same thing happened. We checked no problems 3 days later it started working again when I tried it. Last Saturday same thing happened but it just keeps tripping the switch now
Customer: *the electrics
KevinWhiteJA :

have you checked the drain pump filter assembly at the bottom of the unit ?

Customer: No ?
KevinWhiteJA :

please try to clean it completely...if the problem returns after this then you will have to check the control

KevinWhiteJA :

if something is stuck in there it might not even start sometimes

Customer: What am I looking for ? Can't turn the white screw cover
KevinWhiteJA :

try to turn it anticlockwise

Customer: Nope not budging at all
KevinWhiteJA :

just pour some warm water on it and then try

KevinWhiteJA :

make sure it is not too warm

Customer: Ok just trying again
KevinWhiteJA :

ok

Customer: Nope cannot get it to open is there a special tool I should be using ?
KevinWhiteJA :

nope the filter turns easily

KevinWhiteJA :

as it is not turning then you will have to pull the unit out

KevinWhiteJA :

and then take the rear and side panel

KevinWhiteJA :

to gain access to the drain pump assembly

KevinWhiteJA :

after cleaning it completely the problem should be solved

Customer: Ok will give it a try. Just rearranging my wash room to gain access
KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer: No Kevin that's enough for one day. Will keep working on the machine see what happens thanks a mill for ur help ur a star :)
KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Night :)

Customer: Will give excellent feedback thanks again :)
KevinWhiteJA :

If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks