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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
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FREE STANDING HOTPOINT XEROX FABRIANO MAIN OVEN WONT WORK ,

Resolved Question:

FREE STANDING HOTPOINT XEROX FABRIANO MAIN OVEN WONT WORK , NOTHING HAPPENS WHEN I TRY TO TURN IT ON, LAST TIME I DID THERE WAS A PING AND NOTHING. GRILL AND HOB ARE FINE
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

Customer: NNN-NN-NNNN04 06/2009 i've had it a year
KevinWhiteJA :

Have you tried it in another socket ?

Customer:

no its wired straight into the wall the grill and hob still work

KevinWhiteJA :

OK, can you please check the model number again

KevinWhiteJA :

it starts with E nr

Customer:

thought it was one on instruction manual will have to take a look on back of cooker where abouts should it be ?

KevinWhiteJA :

inside the door

Customer:

ok will have a look

KevinWhiteJA :

ok

Customer:

still trying to find it

Customer:

cant find an E nr all i can find is C367 EKH and CICINA s/n XXXXXXXXXXX /p>

KevinWhiteJA :

OK

KevinWhiteJA :

C367 EKH this is the model number

KevinWhiteJA :

it is just one year old so was there a power cut

KevinWhiteJA :

and this problem start ?

Customer:

THE OVEN I THINK WAS MADE IN 2009 BUT I PURCHASED IT SECOND HAND WORKED FINE FOR A YEAR .MY PREVIOUS COOKER BLEW UP WHEN THE KITCHEN WAS REWIRED MY IRON DID BLOW A FUSE ON THE SAME DAY

KevinWhiteJA :

and is it completely dead ?

KevinWhiteJA :

or any lights flash ?

Customer:

THERE ARE NO LIGHT WHEN I TURN THE OVEN SWITCH BUT EVERYTHING IS FINE WITH THE TOP OVEN/ GRILL AND THE CERAMIC HOB

KevinWhiteJA :

the problem seems to be with the thermostat that is blown and will need replacement

Customer:

IS THST A JOB A COMPETENT DIY'ER COULD DO OR IS IT A MAJOR JOB?

KevinWhiteJA :

basically the thermostat has to be tested first with a multimeter for continuity

KevinWhiteJA :

if it tests fine then it is the timer control that will need replacement

KevinWhiteJA :

yes I would recommend that this should be carried out by a repair engineer

Customer:

SO I WOULD NEED A QUALIFIED TECHNICIAN THANKS FOR YOUR HELP JUST BEFORE I GO IF THE LIGHTS DID FLASH WOULD THAT BE TO DO WITH THE TIMER?

KevinWhiteJA :

if the lights flash then we would check the thermostat and the door switch assembly

KevinWhiteJA :

you can contact Hotpoint at 08448 225 225

KevinWhiteJA :

or www.repaircare.co.uk to get a quote

Customer:

OK THANKYOU

KevinWhiteJA and other Appliance Specialists are ready to help you