Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
Not sure the machine is at my son house the machine is about 8yrs old
the model number is XXXXX inside the door
I'l have to find that out this morning hes not at home just now
OK, please let me know the model number whenever you can and try to check if we can get any error code out of the unit...To do this turn the dial to any setting and let it light up...After this is done press and hold the start button and the button to the left. Keep them held in for several seconds then the led's will go out. Now the start light and the end light will be flashing. Please count the total number of flashes from each the start light and the end light between the pause and let me know.
Could it be the pump . The error message is E20
E20 is drain error which means the unit is unable to drain...it will depend on the model number
it can be that the drain pump is blocked
and you will have to pull the unit and clean the drain pump assembly from the back
Ok will get asp will I have to pay another payment when I contact you again
No...You can get back to me if you need any assistance and I will help with no additional charges.
Did check the pump its empty
from the back with the hoses off ?
well if everything is clean the pump will need replacement
please get back to me with the model number so that I can give you more precise information
I will get the model number and get back to you
Sure...If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks
Mod no fjs1025w sn12401436 zanussi jet system 1000
E20 in this model number means blocked filter or waste pipe...if you have already cleaned the filter then pull the washer out and gain access to the drain pump assembly...then take the hoses off those are connected to the drain pump...and clean the drain pump completely
if you have done this as well then the drain pump will need replacement
What is the cost of the pump
a new one will cost £35
Can you supply
You can buy from here in just £19
Check this Video
if you want to replace it yourself it will give you an idea on how to do it yourself
Yes....You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
No thanks hopefully that well get it going thanks again Kevin
You're welcome...Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Have a Good Day