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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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my siemens dishwasher will not start the cycle and the brush

Customer Question

my siemens dishwasher will not start the cycle and the brush symbol is flashing
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
It should be very faintly etched across the top of the inner door.

When you try starting a program, what exactly does the machine do?
It should start by running the drain pump.

Thanks
Customer: replied 2 years ago.

Yes the E-Nr is SN65 E001GB/14


 


Power is present, I have selected the program and on pressing the start button the machine is silent but the brush symbol is flashing. The program selection will not change if I press the scroll buttons.


 


Thanks

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

Have you tried to reset the program?
Press and hold the start button until it resets, can you now change the program?

Does the door open and close properly?

Thanks
Customer: replied 2 years ago.

Hi again - I reset the program by holding in the start button and the machine is now going through a cycle so hopefully all is OK. I will get back to you if it does not complete the cycle fully.


 


Thanks for that - do you keep the ticket open for some time?

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for letting me know.

Glad it's running again.
Let me know how it goes.

You just post here again.
You'll get a reminder to rate the answer if you don't do it yourself.
To come back to your question thread, just use the link in the emails you've been receiving.

Hope this helped
Thanks
Customer: replied 2 years ago.

Hi unfortunately the machine has aborted the cycle, the tablet has not left the container but water has entered the machine - any suggestions ?


 


Noel

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, as previous, I need detail on what the machine did.

Has the machine stopped full of water?

Is the brush symbol lit?

Is the machine making any noise at all? (listen carefully at the bottom, do you hear a hum?)

Reset it, does it drain?

Thanks

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