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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Ive a Bosch exxcel 1200, even the shortest washes are taking

Customer Question

I've a Bosch exxcel 1200, even the shortest washes are taking longer than the displayed time. This is an issue with all the washes. We have the machine 6 years and this has only become a problem in the last 2 months.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Put the machine on it's hottest wash.

Check during the wash to see if it's heating.

Let me know what you find.

Thanks
Customer: replied 3 years ago.
How do we cheak if it's heating?I put it on he hottest wash, ran for 15 mins and turned off. Water was cold, is that what you mean?
Expert:  Techdesk replied 3 years ago.
Hiya,
15 mins isn't long enough.

Feel the door glass, if it' s heating, the glass gets hot

Thanks
Customer: replied 3 years ago.
Ok, it's been running 35min and the door glass is still cold.
Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

The heater is the most likely cause of the failure.
The control board can also cause the problem, but, the heater is by far the most common cause.

You would need to obtain and fit a new heater to sort this out.

Once fitted the times should sort themselves out.

Obviously if you cannot do the work yourself, you'll need to get someone in to do it for you.

Hope this helps
Thanks
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Is there much work required to fit a heater or board ? What would the costs been for either?
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
It's on a label in the door recess.
Once I know this, I'll see how you change the heater.

Thanks

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