Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
Have you tried to clean the drain pump filter located at the bottom front of the unit ?
no fault is flashing other than the mentioned wash, spin and dry signs. Incidentally, If I set the program to dry only, then the other two lights disappear (obviously) and the only one flashing is the drying indicator. I think it is registering the selection (dryer only), but the flashing bit is a prompt that the machine will not start.
Do you want me to send you some pictures?
Sure you can send the pictures
however, I believe you need to unplug the unit and pull it out to clean the drain pump assembly completely
I have managed to catch both states during the flashing. The first one is when the display signs are not there, the second one show the signs
I have unplugged and cleaned the drain pump. Do you mean to say by opening up the machine?
Yes thats right
it lights up so it means the control is fine
Okay, I am happy to do so. I have opened washing machines and fixed basic parts, but not this one. You will need to guide. Is that okay?
Right - let me move it out. Give me 5 minutes
Okay - Machine is out
where do I start?
Kevin - are you there?
as it has been pulled out now
please take the back off the unit
to clean the drain pump assembly completely
It seems that I can't take the whole back out, apart from a mid (oval section covering about 2/3rd of the whole back)
Is that what you want me to remove?
in that case you can lay the washer on its side and gain access the pump from the bottom
okay let me try (BTW), I don't know what this pump looks like :)
Is it the housing that contains the filter that I clean to remove fluff when an error code is displayed
Yes the pump is at the back of that housing
I has two conduits going into it. One is from the main machine and the other is snaking towards the top, have not followed it yet
so shall i open the rubber conduits first?
just the hoses connecting to the the washer should be removed
then there are two hoses connecting the pump
you will have to remove them and clean them
this is the drain pump
okay doing it now
I have also taken the pump out and given it a good clean
OK, just plug it back and check if it starts
also closely inspect if there are any leaks
Did that help ?
Plugged in back, the damn thing is not even powering up now - I am pretty certain that I have not pulled or knocked any cables!
I have checked the fuse as well and the socket (all is okay from that point of view)
If you are sure that you have not pulled or knocked any cables then it seems the electronic control is bad
I am not sure - can you help with any diagnostics?
however, you can remove the fascia of the unit and then gain access to the control to remove the connectors
pull the connectors one by one and then connect them back
By Facia - do you mean the Front panel that houses the display?
yes thats right
there is only one cable that goes in there and i have tried to push it back in
I mean the connectors on the control
okay it is back on - I removed the cable and cleaned the ends - plugged it back in at it is on but still flashing
Can you please press and hold the START button for 20 seconds to check if this will reset
sorry - the power or the start button?
okay after a bit of checking i have realised that it is the reset button which stays depressed
after pushing it gently with the screw driver, it seems to be the cause for flashing lights (probably sticky
now the panel is displaying F04 - what does that mean
F04 is door safety lock error
you will have to check the door interlock
also check the wiring to the door lock mechanism
the control detects the door is not closed and so will not start
Before I look into that - the actual reason for the depressed button is a bit of plastic that sits on the board which when comes into contact with the external buttons (upon manual push) this bit of plastic (like a proxy) presses the button on the electronic board below
I will have to replace this plastic casing that houses the electronic board - can you help with finding the part number?
I think that part is not available separately however, you can check with the manufacturer
Door Interlock is available here
You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening
no worries (bit of personal feedback - please no not disappear for long periods when helping a customer. You must realise that the customer may be already irritated because of the situation he/she may be in) - but thanks
That is right and I am sorry for about that
it seems either I have connection issues here
or there is a problem with the website
as I was facing same problem with other chats that I have done today
sorry again about that however, you can get back to me if you need any assistance and I will help with no additional charges....
If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service so that I can get paid for the assistance that I have provided today....Thanks
no worries - I will thanks
No more questions - thanks
Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Have a Great Evening