How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 994
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Error E13 on a Bosch wkd28350gb 3 year old. Ive cleaned pipes

Customer Question

Error E13 on a Bosch wkd28350gb 3 year old. I've cleaned pipes and filter, it went away temporarily but it's back. Any ideas?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

Customer: 3 years old
KevinWhiteJA :

OK

KevinWhiteJA :

have you cleaned the drain pump from the back

KevinWhiteJA :

I mean after disconnecting the hoses connecting to the pump

Customer: No, I cleaned the plug area on the front bottom left area. I will have a look at that.
KevinWhiteJA :

OK, please pull the unit and clean it completely

KevinWhiteJA :

looking at the age of this unit I don't think the pump should go bad

KevinWhiteJA :

let me know how it goes

Customer: I have taken the connector hose off and taken off the plastic plate and the top of the unit. Which bit should I clean?
KevinWhiteJA :

Please check this Video

KevinWhiteJA :

this is for pump replacement

KevinWhiteJA :

however, it will give you an idea

KevinWhiteJA :

and you can clean the pump completely

Customer: I have just cleaned the pump. It was full of crapp. I'm just putting it together again.
KevinWhiteJA :

OK, please let me know how it goes

KevinWhiteJA :

Did that help ?

Customer: Unfortunately not. E 13 is still there. I can hear the pump seeming to work. What do you reckon?
KevinWhiteJA : Unplug the washer and plug it back after 2 minutes...simultaneously press & hold the START button for around 20 seconds
KevinWhiteJA :

let me know how it goes

Customer: No joy I'm afraid. What do you think?
KevinWhiteJA :

the error is still there right ?

KevinWhiteJA :

Do you hear a hum from the pump ?

Customer: Yes to both. It starts as per normal. The pump tries to empty excess water. Then after about six seconds E 13 reappears.
KevinWhiteJA :

The problem is with the pump and will need replacement

Customer: Okay. Where do you get a replacement Bosch pump?
KevinWhiteJA :

You can buy it from here

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer: Thanks. At least I know how to replace a pump now! That is the first time I've ever been inside the washing machine! Thanks for the help, I'll let you know how it goes.
KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening

Customer: Thank you for your support. You have a good evening too. Bye bye
KevinWhiteJA :

Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks :)

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 994
Experience: Worked on appliances for more than 15 years
KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi Kevin, my new pump arrived today and I have replaced the old one. Unfortunately, it is no different. It turns on, the pump makes an ON / hum sound, then after 6 seconds E13 is shown and won't go away.


Any other ideas?

Expert:  KevinWhiteJA replied 3 years ago.
Hi

Have you tried to press and hold the START button for around 15 seconds to reset the control ...

Regards
Customer: replied 3 years ago.

Yes, I have held down the button with the PLAY triangle icon which I assume is the START button? Rob

Expert:  KevinWhiteJA replied 3 years ago.
OK, can you take the control out and check if that is fine...check the connectors to the control as well.
Customer: replied 3 years ago.

ive checked all the connectors, they are all on, none are loose or flaky connections. i wonder how to reset the controller, perhaps to clear the E13?

Expert:  KevinWhiteJA replied 3 years ago.
The only way to reset it is by pressing the START button...can you also locate the pressure switch and hose...just give some taps with a screw driver and make sure the pressure hose is clean...it is located on the right or left side of the control...

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions