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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 999
Experience:  Worked on appliances for more than 15 years
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Error E13 on a Bosch wkd28350gb 3 year old. Ive cleaned pipes

Customer Question

Error E13 on a Bosch wkd28350gb 3 year old. I've cleaned pipes and filter, it went away temporarily but it's back. Any ideas?
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

Customer: 3 years old
KevinWhiteJA :

OK

KevinWhiteJA :

have you cleaned the drain pump from the back

KevinWhiteJA :

I mean after disconnecting the hoses connecting to the pump

Customer: No, I cleaned the plug area on the front bottom left area. I will have a look at that.
KevinWhiteJA :

OK, please pull the unit and clean it completely

KevinWhiteJA :

looking at the age of this unit I don't think the pump should go bad

KevinWhiteJA :

let me know how it goes

Customer: I have taken the connector hose off and taken off the plastic plate and the top of the unit. Which bit should I clean?
KevinWhiteJA :

Please check this Video

KevinWhiteJA :

this is for pump replacement

KevinWhiteJA :

however, it will give you an idea

KevinWhiteJA :

and you can clean the pump completely

Customer: I have just cleaned the pump. It was full of crapp. I'm just putting it together again.
KevinWhiteJA :

OK, please let me know how it goes

KevinWhiteJA :

Did that help ?

Customer: Unfortunately not. E 13 is still there. I can hear the pump seeming to work. What do you reckon?
KevinWhiteJA : Unplug the washer and plug it back after 2 minutes...simultaneously press & hold the START button for around 20 seconds
KevinWhiteJA :

let me know how it goes

Customer: No joy I'm afraid. What do you think?
KevinWhiteJA :

the error is still there right ?

KevinWhiteJA :

Do you hear a hum from the pump ?

Customer: Yes to both. It starts as per normal. The pump tries to empty excess water. Then after about six seconds E 13 reappears.
KevinWhiteJA :

The problem is with the pump and will need replacement

Customer: Okay. Where do you get a replacement Bosch pump?
KevinWhiteJA :

You can buy it from here

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer: Thanks. At least I know how to replace a pump now! That is the first time I've ever been inside the washing machine! Thanks for the help, I'll let you know how it goes.
KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening

Customer: Thank you for your support. You have a good evening too. Bye bye
KevinWhiteJA :

Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks :)

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi Kevin, my new pump arrived today and I have replaced the old one. Unfortunately, it is no different. It turns on, the pump makes an ON / hum sound, then after 6 seconds E13 is shown and won't go away.


Any other ideas?

Expert:  KevinWhiteJA replied 3 years ago.
Hi

Have you tried to press and hold the START button for around 15 seconds to reset the control ...

Regards
Customer: replied 3 years ago.

Yes, I have held down the button with the PLAY triangle icon which I assume is the START button? Rob

Expert:  KevinWhiteJA replied 3 years ago.
OK, can you take the control out and check if that is fine...check the connectors to the control as well.
Customer: replied 3 years ago.

ive checked all the connectors, they are all on, none are loose or flaky connections. i wonder how to reset the controller, perhaps to clear the E13?

Expert:  KevinWhiteJA replied 3 years ago.
The only way to reset it is by pressing the START button...can you also locate the pressure switch and hose...just give some taps with a screw driver and make sure the pressure hose is clean...it is located on the right or left side of the control...